customer service: +32.468.146.471
We ship all over the European Union.

General terms and conditions on www.Diamondjewels.com

  1. Management and responsible for this website: :
    1. This website is operated by Guba Guba bvba, Wandelpad 4 - 2242 Pulderbos - Belgium - VAT: 0884.586.550
    2. you can contact us by using the phone number +32.468.146.471 from Monday to Friday between 9.00 and 17.00 h. or through the contact form on the website. 
    3. Guba Guba works with external partners from which the goods are sent. This external partners guarantee the good shipping, the quality and availability of the products. Any complaints will be communicated through Guba Guba to the partners in order to obtain a suitable solution. In the event of legal dispute, the final responsibility lies with the partner that the product delivered.
  2. Ordering goods:
    1. Orders can only take place after the customer acceptance with the terms and conditions of sale.
    2. There will only be delivered to countries in North America, Western Europe and a limited selection of other countries.
    3. An order will only be accepted provided that a successful payment was made and is always subject to the availability of the product.
    4. Guba Guba is entitled without further reason to refuse an order, the delivery periods to match and split the deliveries over several shipments as necessary.
    5. The indicated product prices are in euro and including VAT of the country of destination, in accordance with the European directives by 1 jan. 2015.
    6. Postage is not part of the product costs and can only be recovered if no shipment took place.
    7. The customer is responsible for the accuracy of the data when filling out the order form.
  3. Payments:
    1. Only electronic payments via our partner Ingenico-Ogone and Paypal will be accepted. After the payment, the client will receive a payment confirmation via email.
    2. If any payment is broken off prematurely or for any other reason does not continue within the hour after the order, the order will automatically be cancelled and the ordered goods made available to other customers.
    3. All payments shall be made in euro and the VAT of the country to which your order is being delivered is included in the price.
  4. Delivery of goods:
    1. The supply of goods is with an insured shipment for orders higher than € 100 and with registered mail for orders lower than € 100.
    2. The delivery shall be made at the address that was entered on the order form.
    3. Upon receipt of goods the customer should immediately inspect the completeness of the shipment and to see if there is any damage due to shipping. Damaged packaging do not need to be accepted and must be given back to the carrier without opening.
    4. The delivery period is indicated on the product data sheets in the website, but is not binding and can never give rise to any compensation.
    5. If the indicated delivery time was exceeded by more than 5 days and the products have not been shipped yet, then the customer has the right to cancel the order and the full amount of the undelivered products including shipment costs will be refunded.
    6. If a product is not immediately available, then you will be notified by email and the customer has the right to cancel the purchase of this product without further cost.
    7. If a product was damaged during sending or is delivered damaged for any other reason then the customer must inform us immediately after receipt through an email with read confirmation.
  5. Return policy:
    1. The customer has the right to communicate to the company that he renounces the purchase, without penalty and without giving a reason, within fourteen calendar days from the day following the delivery of the good.
    2. During this time the consumer will handle the procts and packaging carefully. He will extract or use the product only to determine the nature, characteristics and operation of the product. The starting point is that the consumer should only handle and inspect the product as he would in a store.
    3. The reflection period is per delivered product. When ordering multiple products, it is possible that these arrive at different times. The reflection period is associated with each product separately and each product is calculated from the date of delivery.
    4. Shipping the goods can only after completing the return form located on our Web site. You will then receive our instructions regarding the correct return address. The return of the goods is at the customer's expense and must be done within 5 working days after receipt of the instructions.
    5. Reimbursement of the property, excluding the shipping costs will be done within 5 days after the goods were accepted and approved by our partners.
    6. If on the order discounts apply, these will also be deducted from the refundable amount.
    7. The amount of the refund is the sum of the purchase amounts of goods accepted for return.It will be possibly refunded in multiple deposits for separate items
    8. For more detailed information see the chapter returning goods.
  6. Exclusion return policy:
    1. Some goods are tagged or sealed delivered. The breakup, damage, removing the seal or removing the label gives us the right to refuse returned goods.
    2. Jewels that were brought to measure can not be returned, but may be exchanged or be patched to another size. This is on a case-by-case basis.
    3. Worn or damaged products or products whose damage was not reported immediately upon delivery can be refused by us.
  7. Warranty
    1. The warranty on the products is different per product and is expressly mentioned at the product info on the website and on the guarantee certificate that is delivered with the product.
    2. Any visible damage and/or qualitative deficiency of an article or other deficiency in the delivery, must be reported immediately, under penalty of loss of return right.
    3. The warranty is void if defects arise as a result of accidents or misuse.
    4. The warranty expires when there is damage by chemical products.
    5. The warranty becomes invalid if the product is damaged by water when the product is not waterproof.(for example, in the case of a non waterproof watch)
    6. The warranty is void when you or an unauthorized attempt to repair the defect.
  8. Legal
    1. The Belgian law is applicable.
    2. Only the courts of Antwerp or Zandhoven are authorized to to reach a settlement.
  9. Property right
    1. Our external partners remain owner of the products as long as the product was not paid and reclaim ownership if a payment was revoked.
    2. In the event of any payment disputes the goods must be returned immediately pending a solution of the dispute.
  10. Privacy
    1. Guba Guba adheres to the Belgian legislation on the protection of your personal data of 8 Dec. 1992. The information obtained by us will not be shared with third parties.
    2. The customer is free to choose in order to be informed of commercial promotions by email or not.
    3. Through the website, each customer has access to his/her data and preferences, and the ability to update or delete this information.
    4. If working with a password, then this is stored encrypted in the website according to the SHA1 algorithm. A lost password can't be recovered, but there is the possibility to create a new password, after confirmation via email.
    5. Of each customer is for safety reasons because of fraudulaire orders the IP address logged.
    6. More info can be found on the chapter privacy.
  11. Cookies
    1. The ordering system uses cookies. Cookies are small pieces of information that are stored by your browser on your computer and that enable the website to recognize you when you visit. Not accepting this makes it impossibility to make an order. The cookies that are placed by us shall be accompanied by a reference code to your order form, any discount code, your email address and your first name.
    2. Furthermore, we work with Google Analytics, this tracks the General surfing habits and is not associated with your personal data.
    3. On our cookie page you will find more information.