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Returning jewels to www.Diamondjewels.com

  1. Refund policy:
    1. The customer has the right to communicate to the company that he abandons the purchase without penalty and without giving any reason, within fourteen calendar days from the day following the delivery of the goods.
    2. During this period the consumer will treat the product and packaging carefully. He will only unpack or use the jewelry to the extent necessary to establish the nature, characteristics and functioning of the product. The basic principle is that the consumer of the product may only handle and inspect as he would be allowed to do in a shop.
    3. The reflection period is per item. When an order of several products it is possible that they arrive at different times. The reflection period is associated with each product separately and each product from the date of delivery.
    4. Returning the goods can be after completing the return form located on our website. You will receive our instructions concerning the correct return address. The return of the goods is at the expense of the customer and should be done within 5 working days of receiving the instructions.
    5. Repayment of the goods, excluding shipping costs is done within 5 days after the goods have been accepted by our partners and were examined..
    6. If there were on the order discounts applied, then these will be deducted from the refund amount to be repaid.
    7. The amount of the refund is the sum of the purchase amount of the returned goods accepted. If a number of products returned within one order of several products, the return amount will be deposited back into more payments, as soon as we have permission from our partners to carry out the refund.
  2. Exclusion return policy:
    1. Some goods are labeled and sealed delivered. The breaking, damaging or removing the seal or label gives us the right to refuse returned goods and this for hygienic reasons.
    2. products that are customised can not be returned, but can be adjusted to the appropriate size, or exchanged for a similar item. This is a case by case basis.
    3. Worn or damaged products or products that show wear and whose damage was not reported immediately upon delivery can be refused.
  3. To return goods you must register via the 'My Account' menu. If you do not have a password, you can create it using the activation link. You must then use the same email address you used when you created the order.
  4. Diamondjewels.com works with external partners who supply the goods to the customer and where the purchased goods will be returned eventually. Whether or not to take back the goods is the final decision and responsibility of the external partner. In case of disagreement or discussion Diamondjewels.com will mediate to come to a good solution, if a solution can not be found, then the external partner will have overall responsibility and any claims should be addressed directly to these partners.

 

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